1. What is internet banking?Answer: Internet banking is a banking online solution used for financial transactions through a secured webpage or other application platforms. 2. How to enrol for internet banking service?Answer: Register for internet banking at nearby branch 3. Why service temporarily unavailable during enrolment process?Answer: a) Alert for customer is not subscribed on Temenos. b) After alert is subscribed for customer at branch insert customer phone no, email address on 4tress. 4. Why authentication and credential error happened during login?Answer: This happened either of requested authentication credential are wrong or incorrect. So, a) Input user ID, password and OTP is correctly. b) Input the correct pin to generate OTP. c) Make sure the user exists/subscribed for our service in the first place. d) Check the end date of the user has not expired. 5. How PC token is found?Answer: It can be found and downloaded from the home page of internet banking. 6. How Hard token is found?Answer: Customers can request nearby branch. 7. How token is managed?Answer: With the help of SSP (Self-service portal). Please use the below URL. https://www.cbeib.com.et:4431/SSP/ 8. What can I do, when phone number or email address is missed when USERID is created or needs to be amended after USERID is created?Answer: The below steps will took place a) Fill Internet banking user reset form and attach it on IBM via branch. b) The responsible staff will Insert or amend phone number or email address from T-24 to 4tress for created USERID. 9. How could I got, If I forget password or security answers?Answer: You can Reset Using SSP (Self-service portal)by yourself or contact nearby branch or call via 951. 10. Why Account not displayed after successful login?Answer: a) Request/Check whether account is inserted on proper field or not on T24. b) Request /Check whether internet banking user menu is given or not (for corporate IB customers). 11. What can I do when the page content says “The page isn’t Redirecting properly?Answer: a) Clear your browser cookies try to open again. b) Refresh the page again 12. Transaction is approved but still shown on unauthorized transactions list.Answer: a) Make sure the signatory group end date has not expired. b) Make sure mandate set up is properly set. 13. When activate IB user in SSP error "Service temporary unavailable"Answer: Missing customer phone number or email address at 4tress side. 14. Why bulk file uploaded successfully but not found on authorizer for approval?Answwer: a) Recheck the CSV format is correctly filled. b) Please assert mandate file is correctly done at branch. 15. What to do when transactions passed with inputter only?Answer: a) Request/check mandate set up done at branch that authorizer is added on signatory group b) Contact nearby branch or call via 951 16. Is it possible to use internet banking if many customer accounts found at various branches are merged into one customer ID?Answer: Mandate set up should be done at account level not at customer level for each account found in each branch. 17. What to do if signatory person changed?Answer: A written letter is needed for the branch. 18. Can a customer use both mobile and internet banking service at same time?Answer: Yes, If the individual customer ID is separated from corporate account customer ID which is used on mandate set up. 19. How to get transaction receipt?Answer: Using transaction reference it can be found on deal slip reprint. 20. Why transaction via Internet Banking not passed by the authorizer?Answer: a) The authorizer has a user ID which is expired. b) For further information please contact branch or call at 915/951. |